Summary
Dynamic and creative professional with over five years of customer service experience and a strong passion for the luxury fashion sector. Proven ability to thrive in fast-paced, high-pressure environments and committed to delivering exceptional customer experiences. Seeking to leverage my skills and creativity in a luxury fashion internship.
Experience
Shift Lead - Merit Coffee
April 2022 – December 2023
- Led a team in a fast-paced environment, ensuring seamless customer service and a high standard of operational efficiency.
- Trained and mentored new hires, fostering a collaborative environment that emphasized quality and attention to detail.
- Implemented inventory tracking methods, maintained stock levels, checked off orders, and spoke to representatives regarding orders to ensure accurate documentation of inventory.
- Recipient of the Merit Coffee Teamwork Award.
Barista - Bakery Lorraine
2021 – 2022
- Provided exceptional customer service in a high-volume setting, delivering a personalized experience to ensure customer satisfaction.
- Supported team members and helped maintain an efficient workflow during peak hours, demonstrating flexibility and teamwork.
- Assisted with inventory management and ensured product availability, helping the team maintain efficiency.
Social Media Specialist - Bill Miller Bar-B-Q
2021
- Extensive training in customer service and improving overall customer experience.
- Created and published content on all corporate social media channels.
- Developed creative strategies for Facebook, Instagram, and X to build brand awareness and customer loyalty.
- Recipient of the Bill Miller Bar-B-Q $5,000 Scholarship.
Education
Texas A&M University-San Antonio - San Antonio, TXB.A. in Communications (Continuing)
Relevant coursework: Introduction to Marketing, Money and Banking, Microeconomics/Macroeconomics
Skills
- Bilingual (Spanish)
- Inventory management
- Interpersonal skills
- Verbal/written communication skills
- Microsoft Excel